01 · Finance automation
Automating the finance workflows behind a 2,000-employee BPO.
Company profile
ContactPoint360 is a global CX company supporting enterprise and Fortune 500 clients across aviation, financial services, healthcare and technology. I worked with its Philippine operations.
Skills
The work
I joined ContactPoint360 at 17 as a Finance and Workforce Management intern, but the scope of my work quickly grew beyond completing assigned tasks. I began identifying workflows that could be redesigned, automated and brought in-house, then took responsibility for building the systems to make that happen. I developed the solution that replaced an outsourced compliance process covering more than 2,000 employees, automated payment-request generation, and built a take-home-pay application that gave employees clearer visibility into their expected earnings.
At that scale, internal finance systems are more than back-office processes. They shape operational efficiency, compliance, accuracy and employee trust within a global company serving Fortune 500 clients.
Outcomes
Read the case studies
Explore the systems and thinking behind the work.
Recommendations
What people I worked with said.
“He consistently demonstrates an analytical mindset and a strong ability to solve complex problems efficiently. Hans approaches tasks with clarity and asks thoughtful questions that lead to strategic insights and effective solutions.”
“What was most impressive was his initiative in using Python to automate repetitive tasks within our workflows. This not only significantly reduced manual effort but also improved accuracy and efficiency. He has a strong grasp of process automation and a unique ability to apply technical skills to solve real-world business problems.”